Return & Refund Policy At Bora Bora Collection every piece is checked before it ships. If your item arrives defective, damaged, or incorrect, we're here to make it right. 24-Hour Return Window You may request a return or exchange within 24 hours of receiving your order if the item is defective or there is something wrong with it — a wrong item, damage in transit, or a manufacturing fault. Conditions The item must be unworn and in its original condition and packaging. Contact us within 24 hours of delivery with your order number and a clear photo of the issue. Requests made after 24 hours, or for reasons other than a defect or an error on our part, cannot be accepted. How to Request a Return Message us on WhatsApp or email with your order details and a photo of the item, and we'll guide you through the return or exchange.